Refund & Cancellation Policy

1. Scope

This policy governs refunds for services provided by Grophi OPC Private Limited, including (a) technical staffing engagements and (b) digital pass purchases for the Grophi Engine platform (Sprint Pass ₹179 and Pro Pass ₹479).

2. Staffing Services

Staffing service fees are governed by the executed Master Services Agreement (MSA) or Statement of Work (SOW) signed with the client. Standard industry replacement guarantees apply where contractually specified. Sourcing retainers and engagement deposits are non-refundable once delivery has commenced.

3. Digital Pass Purchases (Sprint Pass & Pro Pass)

Digital passes unlock access to the Grophi Engine workspace immediately upon purchase and are treated as digital goods. As access is granted instantly and consumed via usage, all digital pass purchases are final and non-refundable once the workspace has been activated.

If a pass is purchased but the workspace has not yet been activated, you may request a full refund within 7 calendar days of purchase by emailing info@gogrophi.com.

4. Failed or Duplicate Transactions

In the event of a duplicate charge or a payment captured for a service that was not delivered, the full amount will be refunded to the original payment method within 7–10 business days of verification.

5. How to Request a Refund

Email info@gogrophi.com with your transaction ID, registered email, and reason for the request. Eligible refunds are processed within 7–10 business days to the original payment method.

6. Governing Law

This policy is governed by the laws of India. Disputes are subject to the exclusive jurisdiction of the courts in Lucknow, Uttar Pradesh.